7 Ways Outdated Documentation Hurts Your Business
- Your AI Support Agent Gives Wrong Answers
You have a support chatbot, but its knowledge base is outdated. Instead of helping customers, it frustrates them with inaccurate information.
- Customers Can't Figure Out Your Product
You built great features, but users don't know they exist or how to use them. They get confused and churn.
- Technical Writers Always Play Catch-Up
By the time they document one feature, three more have shipped. You're paying for documentation that's outdated before it's published.
- Your Docs Don't Match Your Product
Website documentation describes features that work differently now. Users follow instructions that don't work anymore.
- New Employees Take Months to Get Productive
Developers, analysts, and sales people spend weeks learning what should take days. They ask the same questions repeatedly.
- Marketing Promotes Outdated Features
Your marketing team doesn't know what shipped last week. Your newest competitive advantages go unmarketed.
- Sales Can't Articulate Your Value
Your reps struggle to explain current features and unique selling points. You lose deals to better-informed competitors.







